Returns & Refunds
Last Updated: July 27, 2026
At Nebulo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Not show signs of misuse, damage, or excessive wear.
To start a return, please contact our support team before sending your item back.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged through misuse or improper handling.
- Products returned without prior authorization.
- Final sale or clearance items (if applicable).
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work quickly to provide a replacement or refund.
Order Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For any questions regarding returns or refunds, please contact us